Frequently Asked Questions
Here at Sheepbay we only do two things:
1. We sell a great variety of clothes
2. We provide the best service possible
Once your order placed we send it from the nearest place possible of your shipping adress.
When it comes to customer service, we will do whatever it takes to make sure you are happy. But, if for any reason you are not happy with your product you can return it to us for a free exchange. We also provide great support and will answer your emails within 48 hours or less even at the weekends!
- How many products can I order ?
You can theoretically order as many products as you like. That said the best postage rates depends on the different type of products you purchase in one single order. If you order different kind of products you will likely get several packages delivered at different times.
- How do I contact you ?
Here at Sheepbay, we always want to hear from you. We want to know what you think of our products and of our customer service and we want to know if you have any ideas on how to improve things.
When it comes to most basic questions your answer will probably be covered by our FAQ/Help Section. If your question is not covered in our Frequently Asked Questions section please contact us using our contact form or you can send us an email to firstname.lastname@example.org.
If you want to see the latest status of your order, just click on the long link in your order confirmation email, that will tell you when your order has been dispatched.
- What kind of T Shirts do you sell ?
Sheepbay only sell high quality, super soft and ethically produced 100% cotton t-shirts. It ensures our shirts stay soft even after many washes. You can see what our shirts look like on our homepage (the photos are of models wearing our actual shirts)
- What sizes do you sell ?
We have a full range of sizes in both mens and womens shirts: S, M, L, XL, XXL so you are sure to find the perfect fit. See our sizing guide for further info. We also sell men’s 3XL tees !
- How do your shirts fit ?
Our male shirts are semi fitted, this means they are not loose and billowing on you but not ridiculously tight either. Our female t shirts are fitted and the sizes run quite small so you may need to order up a size. Our shirts have a slightly wider scooped neck and thinner collar for a more fashionable look, a lot of cheaper shirts tend to have very tight collars that can cause minor suffocation. To ensure you get a shirt that fits you perfectly, check out our sizing guide. The product photos on the homepage will give you a good idea of the fit of the shirts also, both models are wearing medium shirts.
Our hoodies and sweaters aren’t quite as fitted as our tees but we generally find if you wear a men’s size M tee, you’ll probably need a size M hoodie or sweater and so on!
- Do your shirts shrink ?
All 100% cotton shirts will shrink over their lifetime, some more than others. Sheepbay uses preshrunk cotton T-shirts, these tend to shrink less than other shirts. We carried out our own extensive testing of our Sheepbay T-shirts and found that on average our shirts will shrink by about 1-2.5 cm in length and up to 1cm in width over the course of 30 washes.
- How do I wash/Care for my shirt ?
To ensure your tee shirt has a long and happy life it is best to turn it inside out before washing, wash it cool at 30 degrees celsius or less and hang to dry. Do it this way and your shirt will thank you for it, you’ll also be helping the environment. Hot washes and using dryers will cause your shirt to shrink more. If you want to iron your shirt, its best to turn it inside out first and don’t directly iron the design.
- How do I make sure I get the perfect size/fit ?
One of the main things that puts people off buying clothes online is not being sure about the fit. Sheepbay makes this easy for you. Just use our sizing guide to make sure you get the perfect fitting T-Shirt.
To ensure a perfect fitting T-shirt, find your favourite T-shirt and grab a measuring tape. Then check out our sizing guide. All you have to do is measure the length and width of your favourite shirt and then see which of our shirts is closest in size. If you are in between 2 sizes always go on the bigger one, your favourite shirt will have shrunk slightly from its original size.
- Will my product look exactly like on the Sheepbay website ?
The images you see of the T-shirts the Sheepbay site are digital mock ups of the design on a shirt. Because of the way our system works it is not practical/possible to have actual product photos. Printing is a complicated and delicate process so we cannot guarantee that colours or the layout will be identical to what you see online, of course we always do our best to offer as close to, or an improvement upon what you see on our site.
And if for whatever reason you are not happy with the product you receive you can always avail of our Sheepbay guarantee to return your shirt to us.
- Where does Sheepbay ship/post to ?
We ship worldwide but for now the shipping charge are free for 19 countries (USA, UK, Europe, …)
- How long will it take to receive my order ?
Sheepbay will dispatch your product within 4-5 working days of the product finishing being on sale/selling out. Why does it take this long? Because quality takes time. You will receive an email when you place your order and another when your product has dispatched to let you know it is on the way, so you’ll know exactly what is going on. We provide a tracking number for all our T-shirts and most of our other products.
Once your order has been dispatched and you receive your confirmation you should receive it between 10-20 Working days.
Please wait the above times before contacting us in relation to your product as we will not be able to look into it/contact the relevant postal service before these times.
- My order has not arrived. What should I do ?
Postal services can vary hugely in their delivery times. Please wait the above times before contacting us in relation to your product. You should also contact your local post office to help you.
- How Secure is your site/payments processing ?
Sheepbay is committed to providing you with a 100% secure online shopping experience.
We use PayPal and Visa/Mastercard secure payment method.
Sheepbay does not have access to your card details at any point: all card details are captured by Paypal and encrypted at the point of authorisation.
All information when in transit via the internet is encrypted to the highest standards (256bit SSL) to ensure confidentiality of sensitive data.
PayPal helps keep your data as secure as possible-with automatic encryption for all of your sensitive information and email communications.
When you register or log in to PayPal, they confirm that your browser is running Secure Socket Layer 3.0 (SSL) or higher, which gives you the maximum possible protection.
All of your information is protected by SSL, with an encryption key length of 168 bits-the highest level commercially available.
87.2 Million people worldwide use PayPal, it is one of the easiest, safest and most convenient ways to shop online.
- How do I return a product to you ?
The size doesn’t fit or you change your mind ? Don’t panic !
If for any reason you are not happy with your product you can return it to us within 14 days from the day your received the package.
Be sure to return it in the exact condition as the item was when you received it.
As soon as we receive your product we will process it for an exchange etc. We will send an automatic email once your replacement product dispatches.
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